Shipping & Delivery:
PLEASE NOTE: SHIPPING TIMES HAVE CHANGED! We now ship all orders on Wednesday's and Friday's. If you have placed an order on Friday after 12pm EST, through Tuesday, it will be shipped on the following Wednesday. Orders placed on Wednesday after 12pm EST to Thursday, will ship the following Friday. If you If an item sells out and becomes back ordered you will be informed of the shipping delay. Please double check your shipping information, as we are NOT responsible for incorrectly input shipping addresses.
(US Continental Shipping)
All domestic orders ship via UPS Ground, at $10.00 USD. Once orders are processed, customers will receive an email confirming shipping along with a tracking number. Upon shipment, please allow 5-7 business days to receive.
Please Note: Mauritius Leather cannot responsible for lost or stolen packages.
We want you to LOVE your Mauritius Leather pieces, if for any reason you do not please contact us right away.
Refunds: In order to return, you MUST obtain Return Authorization Approval.
Request a Return Authorization by email: firstname.lastname@example.org and a Return Goods Authorization form will be sent, along with an address to send the package to. The expense of the return is the responsibility of the customer.
To qualify for a refund, please reach out to us within 15 days of receiving your package. Return attempts after this 15 day period will not be accepted. All returns must be received in 30 days from the date of delivery, otherwise the items will be returned to you. Please Note: original shipping charges are non-refundable.
All Returns Must Meet the Following Requirements:
- Only merchandise purchased through our website is eligible for return.
- Only unworn and originally packaged items will be accepted.
- Merchandise must be in it's original packaging, with the printed invoice and printed Return Goods Authorization (RGA) inside the package.
*Any return that does not meet the above criteria will be sent back to the customer, as we do not sell used merchandise.
How should I send my Return back?
Once your RGA has been approved, you will receive a copy of the RGA form with instructions. You are welcome to use the shipping method of your choice. We recommend obtaining a tracking number and insurance, as Mauritius Leather is not responsible for lost or damaged return packages. In your return package, please include unworn merchandise in original packaging, a copy of your invoice and a copy of the RGA inside the package. An email confirmation will be sent upon arrival of merchandise.
Questions? contact us: email@example.com
Items purchased through our authorized retailers must be returned to the store where items were purchased. We cannot accept returns from other retailers.
ShipInsure: Protect Your Packages with Confidence!
ShipInsure is a premium package protection provider for Mauritius Leather. When you choose to add ShipInsure to your order, you gain the benefit of filing claims with ease in case of lost, stolen, or damaged shipments.
Should you encounter any unfortunate incidents, simply file a claim with ShipInsure. Shipinsure’s dedicated team will promptly review your claim and respond within 24 hours. If you have purchased ShipInsure Protection, you will receive a confirmation email from them with instructions on how to file a claim with them if needed.
Protect your packages with ShipInsure today and have the confidence that your orders are safeguarded.
File a claim here
Note: If your order does not have ShipInsure protection for your Mauritius Leather order, please contact firstname.lastname@example.org and she will be able to assist you.
How do I file a claim with ShipInsure?
If you have purchased ShipInsure Protection, you will receive an email from ShipInsure after placing your order. This email will contain instructions on how to file a claim, along with your unique ShipInsure ID# (starting with SI).
In case you did not receive an email from Shipinsure, here's how you can file a claim
1. Visit Shipinsure’s claims website
2. Provide Shipinsure with your Email and Order number
3. Select the claim reason, and your Preferred resolution for the claim.
File a claim here
The ShipInsure team will review your claim and get back to you within 24 hours.
How does ShipInsure resolve a claim?
ShipInsure offers two methods of resolution for approved claims: Reship and Refund.
If you choose "Refund" as your preferred resolution and your claim is approved, you can expect to receive a refund within 48 hours of claim approval.
The refund will be processed back to your original payment method.
If you select a “Reship” and your claim is approved, ShipInsure will take care of processing a
reorder for you.
You will receive an order confirmation email once the reorder is placed on your behalf.
When do I have to file a claim?
Claims must be submitted within 15 days of the tracking delivery date or estimated delivery date.
We happily accept Visa, MasterCard, Discover, American Express credit card payments, as well as Debit Visa cards. We accept PayPal. We do not accept personal checks, money orders or direct bank transfers.