FAQs

 

Shipping & Delivery:

We proudly ship all orders within 2 business days of placement. If an item sells out and becomes back ordered you will be informed of the shipping delay. Please double check your shipping information, as we are NOT responsible for incorrectly input shipping addresses.

Domestic

(US and Canada)

All domestic orders ship via UPS Ground, at $10.00 USD. Please allow 2 business days for Mauritius Leather to process and ship orders. Once orders are processed, customers will receive an email confirming shipping along with a tracking number. Upon shipment, please allow 5-7 business days to receive.

Please Note: Mauritius Leather cannot responsible for lost or stolen packages.

 

RETURN POLICY

We want you to LOVE your Mauritius Leather pieces, if for any reason you do not please contact us right away.

Refunds: In order to return, you MUST obtain Return Authorization Approval. 

Request a Return Authorization by email: reo@chr-fashion.com and a Return Goods Authorization form will be sent, along with an address to send the package to. The expense of the return is the responsibility of the customer.

To qualify for a refund, please reach out to us within 15 days of receiving your package. Return attempts after this 15 day period will not be accepted.  All returns must be received in 30 days from the date of delivery, otherwise the items will be returned to you. Please Note: original shipping charges are non-refundable.

 All Returns Must Meet the Following Requirements:

  • Only merchandise purchased through our website is eligible for return.
  • Only unworn and originally packaged items will be accepted.
  • Merchandise must be in it's original packaging, with the printed invoice and printed Return Goods Authorization (RGA) inside the package.

*Any return that does not meet the above criteria will be sent back to the customer, as we do not sell used merchandise.

 How should I send my Return back?

Once your RGA has been approved, you will receive a copy of the RGA form with instructions. You are welcome to use the shipping method of your choice. We recommend obtaining a tracking number and insurance, as Mauritius Leather is not responsible for lost or damaged return packages. In your return package, please include unworn merchandise in original packaging, a copy of your invoice and a copy of the RGA inside the package. An email confirmation will be sent upon arrival of merchandise.

Questions? contact us: reo@chr-fashion.com

Items purchased through our authorized retailers must be returned to the store where items were purchased. We cannot accept returns from other retailers.

PAYMENT METHODS

We happily accept Visa, MasterCard, Discover, American Express credit card payments, as well as Debit Visa cards. We do not accept personal checks, money orders or direct bank transfers.